Terms of Service

Last updated: 21 October 2026

1. About EXVLTA

EXVLTA is a clothing brand operated by Sacred Reply, trading as EXVLTA.

Email: office@sacredreply.com

Our email is the shared main office inbox for EXVLTA and Sacred Reply. For EXVLTA enquiries, please include the brand name and your order number, where applicable.

These terms apply to purchases made through exvlta.com. Please read them alongside our Returns & Refunds Policy and Privacy Policy.

2. Placing an order

Please check your selected products, sizes, delivery address and contact information before paying.

By placing an order, you confirm that you are legally able to enter into the purchase and authorised to use the payment method provided.

An automated order acknowledgement confirms that we received your order. Your purchase contract is formed when we send confirmation that we have accepted it. If we cannot accept your order, we will explain why and refund any payment taken without unnecessary delay.

3. Our products

We aim to describe and display our products accurately. Screen settings may cause slight differences between displayed and actual colours. These differences do not remove your rights if a product is faulty or materially different from its description.

Please consult the size guide before ordering. Any relevant manufacturing or sizing tolerances will be stated on the product page.

Some products are printed after an order is placed. This does not, by itself, make a standard EXVLTA design personalised or remove your cancellation rights.

4. Prices and payment

Prices are displayed in the currency shown on the website. Applicable taxes and delivery charges will be shown before you complete your purchase.

Payment must be made using a method offered at checkout.

If we discover a pricing error before accepting your order, we will contact you with the correct price. You may choose whether to proceed or receive a refund. We will not charge a higher amount without your agreement.

5. Production and delivery

Available delivery destinations, charges and estimated production and delivery times are provided before purchase.

Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of accepting your order.

If an order is delayed, lost or arrives damaged, contact us so we can investigate and provide the remedy required by law.

Goods remain our responsibility until delivered to you or someone you nominate. Different rules may apply if you independently appoint a carrier we did not offer.

6. Changes and cancellations

Contact us promptly if you need to change an order. We will try to help, although changes may not be possible once production or dispatch begins.

This does not restrict your cancellation rights. Standard, non-personalised products can generally be cancelled until 14 days after delivery, followed by a further 14 days to return them.

Full instructions, postage responsibilities and refund arrangements are set out in our Returns & Refunds Policy.

7. Faulty or incorrect goods

Products must be of satisfactory quality, fit for their intended purpose and as described.

If your order is faulty, damaged or incorrect, contact office@sacredreply.com. We will provide the refund, repair, replacement or other remedy to which you are legally entitled.

Our production partners’ policies do not limit our responsibilities to you.

8. Website content

EXVLTA branding, original designs and website content are owned by us or used with permission. Third-party and public-domain materials remain subject to their applicable rights.

Purchasing a product does not grant permission to reproduce our original designs or branding commercially.

9. Personal information

Our Privacy Policy explains how we collect and use personal information when you browse, contact us or place an order.

10. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to exercise reasonable care.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded. Your statutory consumer rights remain unaffected.

11. Updates to these terms

We may update these terms for future purchases. The version provided when you place your order applies to that purchase, unless a change is required by law.

12. Questions and complaints

Contact office@sacredreply.com with your order details and a description of your concern. We will investigate and work towards a fair resolution.

Nothing in these terms prevents you from using consumer advice services, exercising mandatory protections applicable where you live, or bringing proceedings in a court available to you under applicable law.