Shipping Policy

Last updated: 21 October 2026

Production and processing

Some EXVLTA products are printed after you order. Production time is separate from shipping time, so please allow for both when planning your purchase.

The relevant production and delivery estimates are shown on the product page or at checkout before payment. Business days exclude weekends and public holidays in the relevant production and delivery locations.

Choosing faster shipping does not shorten production time unless we expressly state otherwise.

Shipping destinations and charges

We deliver to the destinations available at checkout. Shipping options, charges and any applicable delivery restrictions are displayed before you pay.

Where free shipping is offered, any conditions or minimum spend will be stated with the offer.

Delivery estimates

Delivery estimates are provided in good faith. They are not guaranteed arrival dates unless we expressly agree a guaranteed date with you before accepting your order.

Production demand, public holidays, severe weather, customs inspections and transport disruption may affect delivery. We will inform you of significant delays that come to our attention.

These circumstances do not remove your legal rights. Unless a different delivery period is agreed before purchase, we will deliver without undue delay and within 30 days of accepting your order.

If delivery by a particular date is essential, contact us before ordering. We cannot promise arrival for an event unless we expressly confirm this.

Order details and address changes

Please check your delivery address, postcode, recipient name and contact details carefully before placing your order.

If you notice an error, email office@sacredreply.com immediately. We will try to update the details, but changes may not be possible once production or dispatch has progressed.

Where an incorrect or incomplete address supplied by you causes a parcel to be returned, we may ask you to cover reasonable, evidenced additional postage before arranging another delivery. We will explain and agree any charge with you first.

We will not charge you for correcting a delivery error caused by us or our delivery partners. Your statutory cancellation and refund rights remain unaffected.

Dispatch and tracking

We will send dispatch confirmation using the contact details supplied with your order. Where tracking is available, we will provide the tracking information.

Tracking may take time to update after a shipping label is created. A dispatch notification does not mean the parcel has already arrived with the local delivery carrier.

Separate parcels

Your order may arrive in separate parcels where this is explained before purchase. Where applicable, we will provide separate tracking details.

You will not be charged additional shipping beyond the amount agreed at checkout without your express consent.

Missed or unsuccessful deliveries

Please follow any carrier instructions concerning delivery attempts, collection deadlines or address queries.

If a parcel is returned because it was not collected or delivery could not be completed, contact us to discuss the next steps. Any proposed redelivery charge will reflect reasonable additional postage and will be explained before you agree to it.

An unsuccessful delivery does not automatically cancel your order. If you wish to cancel, please notify us clearly under our Returns & Refunds Policy.

International orders and customs

Where international shipping is offered, parcels may be subject to customs checks and destination-country import charges.

Before purchase, we will explain whether applicable import duties, taxes and clearance charges are included or payable separately by you. Where an additional charge cannot reasonably be calculated in advance, we will explain that it may apply.

Customs processing may affect delivery estimates. Contact us if you receive an unexpected charge so we can check it against the information provided when you ordered.

Lost, damaged or disputed deliveries

If your order arrives damaged, appears lost, or is marked as delivered but you cannot locate it, contact us promptly at office@sacredreply.com.

Please provide your order number and a description of the issue. Photographs of damage and packaging, where available, can help us investigate. Please retain the packaging while we review the issue.

We will investigate with the carrier and provide the replacement, refund or other remedy required by law. A tracking status alone does not automatically settle a disputed delivery.

Goods remain our responsibility until they are delivered to you or someone you nominate, subject to applicable law. Different rules may apply if you independently appoint a carrier we did not offer.

Delayed orders and cancellation

If we miss an agreed delivery period, you may have the right to require delivery within an additional reasonable period and cancel if that deadline is missed. In some circumstances, including an essential delivery date agreed before purchase, you may be entitled to cancel immediately.

We will not require you to wait indefinitely for a carrier investigation where you are legally entitled to a remedy.

Contact

Email: office@sacredreply.com

This is the shared main office inbox for EXVLTA and Sacred Reply. Please include “EXVLTA” and your order numberwhen contacting us.

Nothing in this policy limits your statutory consumer rights. For returns and refunds after delivery, please see our Returns & Refunds Policy.