Returns & Refunds

We want you to feel confident ordering from EXVLTA. For returns or order issues, contact office@sacredreply.com.

Changing your mind

You may cancel an order for standard, non-personalised products without giving a reason, from the time you place it until 14 days after delivery. For orders delivered separately, this period ends 14 days after the final item arrives.

Email us with a clear statement that you wish to cancel. Please include your order number so we can identify your purchase.

Return the goods within 14 days after notifying us. Contact us for return instructions before posting; this does not make your cancellation subject to approval.

Return condition and postage

You may inspect and try on clothing as you would in a shop. Please keep items clean and return tags and original packaging where possible.

We may deduct an amount reflecting any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and fit—for example, wearing or washing it.

You pay return postage for change-of-mind returns. Pack items securely and retain proof of postage.

Refunds

For eligible cancellations, we refund the returned products to your original payment method without unnecessary delay and within 14 days of receiving the goods or evidence that you sent them back, whichever happens first.

If you cancel your entire order, we also refund the standard outbound delivery charge. Additional charges for express or upgraded delivery are not refundable.

We do not charge restocking fees.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or different from your order, email us with your order details and a description of the issue. Photos, where available, help us resolve it.

UK customers generally have 30 days from delivery to reject faulty or misdescribed goods for a full refund. After that, repair, replacement or other remedies may apply under consumer law.

We cover reasonable return postage for faulty, damaged or incorrect items. Fault-related refunds are issued within 14 days of agreeing that you are entitled to one.

Print-on-demand and personalised products

Our standard EXVLTA designs remain eligible for the cancellation rights above, even when printed after ordering.

Products genuinely personalised to your individual requirements may be excluded from change-of-mind returns. Any exclusion will be stated before purchase. Your rights concerning faulty or misdescribed products still apply.

Exchanges

For a different size or design, return the original item under this policy and place a new order.

Your rights

Sale items have the same statutory rights as full-price items. Nothing in this policy limits your legal rights, including any mandatory protections applicable in your country.

Optional cancellation form

To: [Legal business name and postal address], office@sacredreply.com

I give notice that I cancel my contract for the following goods:

Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:

You may use this form or make any other clear statement of cancellation.